функции службы ИТ-поддержки
-
[Интент]
Англо-русский словарь нормативно-технической терминологии. academic.ru. 2015.
Service Desk (ITSM) — A Service Desk is a primary IT capability called for in IT Service Management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). It is intended to provide a Single Point of Contact ( SPOC ) to meet the communications… … Wikipedia
Service (economics) — A service is the non material equivalent of a good. A service provision is an economic activity that does not result in ownership, and this is what differentiates it from providing physical goods. It is claimed to be a process that creates… … Wikipedia
Help desk — A help desk is an information and assistance resource that troubleshoots problems with computers or similar products. Corporations often provide help desk support to their customers via a toll free number, website and/or e mail. There are also in … Wikipedia
консоль Service Manager (в Service Manager 2010) — Консоль, используемая аналитиками службы поддержки и администраторами при оказании таких услуг поддержки, как управление изменениями, инцидентами, проблемами и конфигурацией. [http://systemscenter.ru/scsm help.ru/] EN Service Manager console The… … Справочник технического переводчика
Indian Foreign Service — The Indian Foreign Service (IFS) is the foreign service of India. It is the body of career diplomats of India. The Indian Foreign Service is one of the Indian central services, but is considered equivalent to the All India Services in terms of… … Wikipedia
National Park Service — Arrowhead Agency overview Formed August 25, 1916 Jurisdiction … Wikipedia
Customer service — is the provision of service to customers before, during and after a purchase. According to Turban et al. (2002),[1] “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a… … Wikipedia
Information Technology Infrastructure Library — The Information Technology Infrastructure Library (I), is a set of good practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ITILv3 and ITIL 2011 edition), ITIL… … Wikipedia
функции службы ИТ-поддержки — [Интент] Тематики автоматизированные системы EN information technology service desk functionsIT service desk functions … Справочник технического переводчика
BMC Software — BMC Software, Inc. Type Public Traded as NASDAQ: BMC NASDAQ … Wikipedia
Helpdesk and incident reporting auditing — Help desk and incident reporting auditing is an examination of the controls within the help desk operations. The audit process collects and evaluates evidence of an organization s help desk and incident reporting practices, and operations. The… … Wikipedia
